Legal Information

Cancel or Change Order

We are sorry that in most circumstances we will not be able to make changes to your order once placed.

Should you require to add additional products to your order, please place a new order for the items required.

Should you require to change details of your delivery address, remove items from your order or cancel it completely, please contact our customer service team for advice, by completing the contact e-mail form on the web site with details of your requirements and we will respond within 12 hours of receipt.


Please quote your order number and order date on all correspondence.

If your order has already been despatched or delivered, you will have to follow our Returns Policy in the event of any unwanted products.

Delivery

We are unable to deliver to certain postcodes next working-day. Please contact ourselves for a quotation of delivery charges to the addresses below.

Scotland – AB44-56, IV30-32
Scottish Highlands – FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42
Scottish Islands – HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3
Northern Ireland – All BT postcodes
Isle of Man – all postcodes
Channel Isles – all postcodes
Scilly Isles – All postcodes (TR 21-25)

Please note, we only delivery to UK Mainland, N. Ireland and the Channel Isles. We cannot accept International orders.

Returns Policy

Customers should note that our returns policy applies to products bought direct from this site and not from products purchased from distributors. Where products are purchased from Distributors please refer to their terms and conditions.

Returns can be made through Royal Mail or courier. (UK only)

– Fill out your reason for return on the rear of your delivery note.

– Enclose the delivery note with the product and package up securely.

– Obtain a certificate of postage from the post office or courier

– Should you require your items to be collected because they are large or heavy (Over 20Kgs) please contact us via contact page e-mail.

– Please allow 2 weeks from the postage or collection date for us to credit your account. We will refund the credit or debit card used to make the original purchase.

Refund Policy

We want you to be delighted with your purchase however if you are not, simply return the product to us following the instructions above.

Under the terms of the Distance Selling Regulations, if you buy online or by telephone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery / returns charge, however excludes any products we are unable to cancel, refund or exchange.

Products we are unable to cancel, refund or exchange

We must advise we cannot offer refunds or exchange products which have been: –

– Products returned without original packaging

– Products damaged out with our control;

– Products returned in an un-saleable condition

Legal & Privacy

This website is provided for the purpose of displaying information about Kronch Limited, and detailing what services and goods we provide.

We aim to keep the content up-to-date, although we as a business are continuously developing therefore the website may occasionally not be completely up-to-date.

The whole of this website including but not limited to the graphics, photos, and program code, and the domain name(s) are copyrighted and must not be reproduced, copied, downloaded, or distributed in any way, electronically or otherwise without prior permission from Kronch Limited.

Other sites may link to this website provided they do so via the home page, and that the site linking to this site acknowledges that the visitors are linking to an external site, also making it clear that Kronch Limited is a separate business.

This website may not be included within a frame of another website.

Links from within this website to other websites are provided for convenience only, and can in no way be construed as our endorsement or recommendation of those sites. Such external sites are entirely beyond our control and we accept no responsibility for them.

Other websites may have a privacy policy that differs from our own, we therefore recommend that you read each websites privacy policy prior to submitting personal information.

We acknowledge the ownership and copyright of all external sites we link to.

Kronch Limited acknowledge the copyright of all logos, and photos of products, that we use on this site.

All files were virus checked prior to uploading to our server, and we take reasonable precautions to ensure the security of our server is not compromised. However, visitors who browse this website do so at entirely their own risk.

Privacy Notice

At www.kronch.co.uk we are committed to protecting your privacy.

Please read on for more details about our privacy policy.

Controllers of personal information

Any personal information provided or to be gathered by www.kronch.co.uk is controlled by Kronch Ltd of Threxton Road Industrial Estate, Watton, Thetford, Norfolk IP25 6NG, United Kingdom.

What information do we collect? / How do we use it?

Information submitted to www.kronch.co.uk is used by Kronch Ltd only.

Information from form submissions is used for its intended purpose.

What about “cookies”?

www.kronch.co.uk uses cookies to keep track of the contents of your shopping basket, and to remember your search preferences, e.g. to present the data in the same format as your previous visit to the site.

Will Kronch Ltd disclose the information it collects to outside parties?

Kronch Ltd does not sell, trade or rent your personal information to others.

We may employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UKs Data Protection legislation.

Your consent

By using our website, you consent to the collection and use of this information by Kronch Ltd.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

By using any part of this site, you agree to the following Terms and Conditions. If you do not agree to be bound by the following Terms & Conditions you may not use this site.

License & Site Access

Kronch grants a limited license for you to use this site to view and order products.

Any other use of this site, including, but not limited to, copying, modifying, or commercial use of any part of this site or its content is expressly forbidden without the written consent of Kronch Limited.

Disclaimer of Warranties & Limitation of Liability

The information, products, and other materials contained in this site are provided on an “as is” and “as available” basis. Kronch does not warrant them as current, correct, or complete.

Kronch has made every attempt to ensure that pictures, prices, product descriptions and all other product information are accurate. However, Kronch does not warrant that these pictures, prices, product descriptions and all other product information are error-free.

Kronch cannot ensure that any of the files downloaded from our site will be free of any viruses or other destructive features.

Kronch makes no guarantee and cannot be held liable for the accuracy, reliability, or any damage caused by any site linked to us. You agree that using this site is at your sole risk.

Copyright

All content, including all text and images, is the property of Kronch or its suppliers and is protected by Copyright law.

Trademarks

All trademarks not owned by Kronch on this site are the property of their respective owners.

Modifications to “Terms & Conditions” or “Policies”

Kronch reserves the right to modify these Terms & Conditions and or Policies at any time.
You agree to be bound by these modifications.