Cancel or Change Order
We are sorry that in most circumstances we will not be able to make changes to your order once placed.
Should you require to add additional products to your order, please place a new order for the items required.
Should you require to change details of your delivery address, remove items from your order or cancel it completely, please contact our customer service team for advice, by completing the contact e-mail form on the website with details of your requirements and we will respond within 12 hours of receipt.
Please quote your order number and order date on all correspondence.
If your order has already been dispatched or delivered, you will have to follow our Returns Policy in the event of any unwanted products.
We are unable to deliver to certain postcodes next working-day. Please contact ourselves for a quotation of delivery charges to the addresses below.
- Scotland – AB44-56, IV30-32
- Scottish Highlands – FK17-22, G83, IV1-28, IV33-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42
- Scottish Islands – HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3
- Northern Ireland – All BT postcodes
- Isle of Man – all postcodes
- Channel Isles – all postcodes
- Scilly Isles – All postcodes (TR 21-25)
Please note, we deliver to UK Mainland, N. Ireland, the Channel Isles and Internationally, dependent on the location.
Customers should note that our returns policy applies to products bought directly from this site and not from products purchased from distributors. Where products are purchased from Distributors please refer to their terms and conditions.
Returns can be made through Royal Mail or courier. (UK only)
- Fill out your reason for return on the rear of your delivery note.
- Enclose the delivery note with the product and package up securely.
- Obtain a certificate of postage from the post office or courier
- Should you require your items to be collected because they are large or heavy (Over 20Kgs) please contact us via contact page e-mail.
- Please allow 2 weeks from the postage or collection date for us to credit your account. We will refund the credit or debit card used to make the original purchase.
We want you to be delighted with your purchase however if you are not, simply return the product to us following the instructions above.
Under the terms of the Distance Selling Regulations, if you buy online or by telephone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery/returns charge, however, excludes any products we are unable to cancel, refund or exchange.
Products we are unable to cancel, refund or exchange
We must advise we cannot offer refunds or exchange products which have been: –
– Products returned without original packaging
– Products damaged out with our control;
– Products returned in an un-saleable condition